If I could give them a ZERO star rating I would......

If I could give them a ZERO star rating I would...UHEAA is lacking in their customer service department or staffing, possibly both. I've tried contacting an actual person over the phone about ten times this week and have waited 45 minutes or longer with no person ever picking up the line to address my needs. If they are experiencing "higher than normal call volume" that tells me they do not have enough employees working to service their customers. I've tried at multiple different hours in the day, from 8:00 a.m when they first open to the afternoon and every time of the day you will get the same message. It starts to feel like they would rather re-route you over and over to more annoying hold music in hopes that you will just hang up. This is terrible customer service and someone should have been available to answer my call in the 5+ hours now I've spent in my work week trying to get a hold of someone.