Product arrived 8 days late, opened the package wa...

Product arrived 8 days late, opened the package was visibly damaged, so impossible to use for the event of the same evening. Bad figure with the customer. Requested reimbursement, if their hands were washed badly saying it was the fault of the courier, and especially our fault because we had to accept the package with reserve. Incorrectly because they impede the consumer warranty right, claiming that if the consumer does not write on the delivery receipt of the shipper the phrase "acceptance with reservation" does not apply the guarantee because the customer has accepted the product in the state in which it was : pity that the product was packed (and therefore not visible) and that this contrasts both with the consumer code and with the civil code. Therefore, to exclude the guarantee because the consumer has not accepted delivery with reservation is illegitimate. So it will follow formal challenge. Also very rude customer service and reports and the poor quality product itself. AVOID IT AND BUY FROM OTHER MUCH MORE PROFESSIONAL ON-LINE SERVICES.