Called ahead to ask if there was a wait and whoeve...

Called ahead to ask if there was a wait and whoever answered the phone didn t say hello or announce the restaurant name. I thought I called the wrong number, but it was the one listed here. They were totally rude and I thought I was being punked. They said there was no wait. I arrived 20 minutes later to them telling me there was a 20 minute wait. Okay, cool, no biggie. I waited patiently with a group of 4. Meanwhile, they sat 2 tables ahead of us who arrived after us, offered them
menus and the option to order ahead, which no one offered to us. Upon seating, we ordered online (COVID) $98 worth of food, and half of it was forgotten. I walked back up to the counter with my receipt and was ignored for another 7 minutes and when I did receive help, the woman was rude. Finally received all of our food only to find a hair deep fried in the chicken tenders. I didn t even want to bother waiting another 7+ minutes waiting to be acknowledged at the counter. I am a waitress. I know what it is like to be busy and make mistakes, but all of the orders are done online, no one is serving tables, and it isn t even busy in here. Definitely need major work in the customer service department. I used to love this place!!!