The reason I chose 5 stars is because of the staff...

The reason I chose 5 stars is because of the staff, the cleanliness of the hotel and the location to the airport. Eating at the restaurant and room service was much more expensive than I thought it would be, but perhaps, that is just the prices in San Francisco. But like I said the staff was exceptionally pleasant and accommodating but they do charge for even the smallest of items. Our waiter and host in the restaurant were amazingly kind and definitely tipped my original 4 star rating to a 5 star.