FRANCIS WALTER Review of AAA Tidewater Virginia
I have been a AAA member since I got my license at...
I have been a AAA member since I got my license at 16. Now at 25 I switched to my own account from my parents and added my fiancee. She ended up needing a tow while I was out on a ship the day we switched. I had no problem paying the 75 dollar fee for same day new membership service but was very unhappy to hear that AAA would not honor the PLUS plan I payed for knowing I would need the services. AAA told my fiancee that she would have to pay extra because the plus plan (Which I had already payed for) doesn't kick in for seven business days. This is not obvious when signing up for the service.
I am aggrivated by the situation and disappointed. I have 2 separate memberships right now just to try and make sure my fiancee can deal with car troubles. This whole time I am stuck on a ship unable to even drive to her and help. I was relying on AAA because they have been with me since I started driving and now I am disappointed and mad.
As they say the only true vote you have is where you spend your money. My vote of confidence in AAA is wearing thin. I expected my great experiences to extend to my fiancee but fine print seems to have failed me.
I hope they will redeem themselves and their superior services with great costomer service so I can change this rating. Yes I spent $190+ on my plus plan because I have a motorcycle and plan to keep it. Honor what I pay for!
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