John Andrew Javellana

Review of Fairmont Makati

Fairmont Hotel doesn t value their words to client...

Fairmont Hotel doesn t value their words to clients.

Last December I got stuck in their first floor bathroom due to a defect in their door nob. It took around 30 claustrophobic minutes for us to get out. The manager quickly apologized and said they will do everything to make up for it. Why I obliged not to further take action on the issue.

Now that I asked them to act on their word they totally left me to feel their word is useless. They just offered me a 15% discount for the hassle which I can get from my ARC card. They have formed a mockery of their word. Their apology is meaningless. This is not Ayala standard.

So disappointing.