What is point of this council? I have just called...

What is point of this council? I have just called a number on their website which informs me that it is unmanned and tells me not to leave a message as it won't be answered!!..the message goes on to give me another number which is only answered by another message telling me to leave a message!!. Oh dear pathetic isn't it? They are supposed to be working for you! They are supposed to be public servants. However, they act like you are a problem that they really don't want to deal with...while they build FAT public sector pensions on the back of shoddy service and un-sackable indifference!. Councils like to blame national government in order to divert you from their own sheer incompetence when we know nothing is as incompetent as your local council....they don't work to a bottom line so obviously don't give a fig. Shame on them and shame on us for putting up with it.