Who Asked Tee? No Damn Body!

Review of Len Stoler Hyundai

This dealership/service team has made it to where ...

This dealership/service team has made it to where I will never purchase a Hyundai again or EVER do business with any of Len Stoler's other car intities. Over the course of a week, I had to call the service dept twice a day to obtain a diagnosis of my vehicle. On Thursday after my father gave them a call, I finally received a call back that I needed a new engine. I told Jerry the, service advisor, that I was interested in trading my vehicle and to have a salesman get in contact with me so that I could make arrangements immediately because I needed a car and am ready to buy. 24hrs goes by, no phone call. I call back up there only to be told that someone would call me back. At this point we are at Friday evening and I need a car by Sunday. I arrive at the dealership and request to speak to the GM (Dame Shepard) who I am expressing my frustration for lack of communication, professionalism and urgency from his staff to and explained that they must not want my business based off of the service I had received. He stated that "I was attacking him and his staff"! Why? Because I'm frustrated? This is business, you cannot take this personal and for you to say that to an already irritated customer, you just added fuel to the fire!!! So I asked him, what can you do for me? He finally told me that my car would not be worth anything and tried to sell me on a Hyundai Tucson. By this time, I'm further irritated because they could have called to tell me that per my request throughout the week! I explained that at this point I am not interested in a Hyundai and am willing to pay diagnostic fee and donate my car to charity. Went up to the service dept Saturday afternoon, spoke to Kyle who said that there are no notes on my file, paid fee, get a receipt, clean out my car and was on my way.

Come today (Monday) I called an organization to donate my car and they needed to verify with the dealership that nothing was owed for services on the car so I said sure, you can call I have the receipt. The organization calls the service center and speaks with service manager Micheal Vince who lies to them and says a diagnostic fee is still owed. So I call up there, speak to Micheal who states "I told them that because I was not near my computer and that was the last thing I knew". EXCUSE ME?!?!? I need you to speak on facts! Go to your computer to pull up the information requested. I actually left work to go to the dealership to speak with Micheal to ask him to verify my payment. Luckily Kyle (the gentalman who took my payment Saturday) was sitting there to verify that I paid. I then called the charity organization while on site for him to correct his unresearched answer that he provided earlier which in return delayed the process to have the car taken off the lot in a more timely fashion.

This dealership is very u professional and incompetent! I would not recommend anyone use them if you are looking for acceptional customer service. They failed TREMENDOUSLY!!!