Aaron Gordon

Review of Stripe

Worst company on the planet. I never thought I co...

Worst company on the planet. I never thought I could say a company is worse than Comcast but Stripe takes the cake.

Someone opened a Stripe account in my name and actually withdrew $11,000 out of my business account. Stripe allowed someone to open an account without verifying that that it was fraud. I am a general contractor and my name is plastered all over the internet. One phone call would have solved this problem. Now I am out $11k and I hope to recover it.

WORST OF ALL------I can't get stripe to call me and there is no phone number. When I sent an email it took 2 days for them to reply and their response was "It must be you, could it be someone in your office". After another 2 days and several angry emails they still refused to call me or provide a phone number.

Even worse than that.....THEY REFUSED TO LET ME KNOW IF THE ACCOUNT WAS CLOSED. Can you imagine an account in my name and they refuse to give me any information about. For all I knew they were continuing to accept charges and were planning on taking more money from my account.

It has been about a week now and they still refuse to give me any other info other than they finally closed the account.

Beware of this company. Talk about bad customer service----this is no customer service and truly a company that has no moral compass.

I see that Stripe responded that they have resolved this by email. NO STRIPE....you did not resolve it. Doing nothing is not resolving the issue.