We stayed here for the first time yesterday Nov. 1...

We stayed here for the first time yesterday Nov. 17th. Reserved our room months ago. We show up at 2:45 pm and are told check in is not allowed until 4pm per policy. Lobby is packed with guests waiting on rooms. No place to sit. At 4pm line to check in out the door. Told our room not ready, no explanation. Told that even though check in at 4pm there is no guarantee your room will be ready. Irate guests all around in same situation. Asked to speak with manager, told manager will call, never did. Finally after much insistence we are told they have no king bed rooms.. ok why did you let us reserve one months ago. Finally get a room with what we are told are 2 queen beds, that are actually full size. Room is outdated, hallways dirty. The only good thing was the proximity to the Benz. We will never stay here again. If your thinking of staying here.. don t! Terrible service!