Brittny Smith

Review of Power Wellness - Dexter Wellne...

Not a family friendly establishment and management...

Not a family friendly establishment and management doesn't value long term customers. If you have children you can't afford this place. Childcare will effectively DOUBLE your membership. But since it is effectively the only gym in Dexter that offers childcare they can hike up their prices to ludicrous amounts. For my 4 kids it cost $120/month just in childcare added to the single adult membership of $70! That's a grand total of almost $200/month. Management runs monthly specials that bring the prices down to a reasonable rate that working families might be able to afford only to jack the price up to "normal" rates after that more than double the membership. Dexter Wellness Center, it isn't a good business strategy to make your profits off of a customer's mistake to cancel their membership by an arbitrary date. If the customer can't use your services and they have notified you BEFORE ever using your services, give their money back. It's that simple. That is good customer service. Taking money from customers that don't want your services is effectively robbery in my book.