Rob Lytle

Review of Hannaford Suites

We stayed at this property March 12 - 15, 2020. Du...

We stayed at this property March 12 - 15, 2020. During this time, Ohio had a COVID-19 mask mandate in effect in all counties. During our three night stay, we observed an unmasked housekeeping aide in the lobby and only saw one guest and her children with masks. All other guests traversed the lobby, halls, and common areas without masks - despite four signs at the entrance stating that masks were required. One guest even tried to get on the elevator with us without a mask. I did not observe the staff making any effort to encourage anyone to wear masks and when I queried one employee, the response was, "We can't make them wear a mask." I understand these are difficult times for everyone, but as senior citizens, we did not feel safe staying at this property. Other than the pandemic issues, the mattress was one of the worst we've ever slept on and the air conditioning unit had a bearing going out that made a high-pitch squealing sound. The carpet also did not appear to be clean - especially around the edges. The desk staff were very pleasant and cordial.