Ahmed Ashraf

Review of The Ritz-Carlton San Francisco

The hotel is very clean. Room was like brand new!

The hotel is very clean. Room was like brand new!
The worst thing was the checking in experience. I was like I am dealing with one star hotel. Receptionist was able to find my booking done by the company but did not accept its credit card. My international cards did not work at that time for security reasons by the bank. I asked if I can give my passport or to leave my cards to check in, unfortunately they act like you can sleep anywhere in the street. A very stupid way to deal with customers ever. At the end they asked for an authorization letter to be sent by the fax, I did and the sender made assure to mention an amount that exceeds the amount they need. They accepted it only for one night!!

The hotel has very nice facilities and rooms, but you can find same in other hotels.. so, till the current supervisors get changed, I don't advice anyone to stay at this hotel. Specially, when you pay like $500/night !!!