vivid seats was awful to work with. i have stage ...

vivid seats was awful to work with. i have stage IV cancer and heard that my concert has been rescheduled to september of next year. it's called HUMAN DECENCY to work with any person on a refund without question...with a horrible cancer diagnosis. i received system generated notes and had no help whatsoever in order to get refunded my tickets. i even attempted to follow their steps on re-selling through their website and i was not even given the option because i am not a 'large' reseller. i spent over $700 for two tickets...you would think vivid seats could do without such amount by showing some human decency and providing a refund. terribly disappointed.