Sean Coyle

Review of Connecticut Veterinary Medical...

BEWARE. I CAUTION you to NOT bring your pets to th...

BEWARE. I CAUTION you to NOT bring your pets to this place if you love them. See the below letter for our miserable experience:

To Central Hospital For Veterinary Medicine,

Now that my wife and I have had a few days to cool down, we wanted to reach out to you and express our sincere disgust with your hospital, the careless nature in which you treat your clients and the immense emotional toll it took on us.

This past weekend, my wife and I brought our bird to your hospital given a recent change in her behavior. It turns out she was very sick and needed to be put down. This bird was a family member to us we loved her deeply and given how unexpected it was, my wife and I were both shocked and devastated.

The demeanor of your staff and the way we were treated was reprehensible. Upon initially walking into the lobby with our sick bird, none of the staff at your receptionist area lifted their heads. They seemingly couldn t care less. When a doctor finally emerged, you took our bird and shuffled us around like cattle with the most monotone and unsympathetic tones possible, given the situation, on one of the worst days of my wife and my life.

As we waited in the car for a call from the doctor, the phone rang and we got the terrible news. Before there was any I m sorry (and when that did come, it was incredibly insincere and, as mentioned, monotone) you immediately asked us to pull out our credit card and cough up 300 bucks, as we re sitting in the car crying. On top of that, you tried to push us on a 200 dollar cremation option as my mind was spinning. It was all about the money for your staff. Literally, seconds after we were recommended to put our bird down, you wanted your money.

And let me stress, money wasn t the issue here. We had no problem paying, but the way your staff went about it was cruel and, quite honestly, pathetic. But it didn t end there.

At that point, we walked in to the lobby and told the receptionist that we wanted to see our bird for the last time. As we were standing there holding our bird, in tears, saying goodbye, a staff member was hovering over us looking for a credit card.

As mentioned, we were going to pay. We understand the nature of the business, but your staff could not have been more unsympathetic and uncourteous, which, in your line of work, in these situations, should be required character traits.

I want you to know that we are going to do everything in our power to spread the word and recommend that no one who loves their pets use your hospital. We will not leave any box unchecked in that regard. I promise. You made a nightmare even darker and you should be ashamed of yourselves.