I do appreciate the low cost insurance.... HOWEVER...

I do appreciate the low cost insurance.... HOWEVER... the customer service has been terrible. I have Multiple Sclerosis and after PA denial and then an appeal, which was approved for my pain medication.... for some reason, it still won't go through at the pharmacy.
Also, my injections for my MS.. well, the generic was passed by the FDA, and even though the switch to the generic has been hell on me (one of the fillers or binders gives me seizure-like reactions), they still will not put me on the name brand. SO I REQUESTED TO SPEAK TO A PATIENT ADVOCATE OR MANAGER..... and was DENIED!!!!! That's perfectly fine, I will go to the ER every time I have one of these seizure-like reactions (which is 2 or 3 times a week) and every time I am in so much pain I can barely walk.