K
Karen Review of JoAnn Stores
The store is good, but customer service during the...
The store is good, but customer service during the pandemic leaves a lot to be desired. I placed an order on Apr. 27th, got an email on Apr. 29th saying it would be delayed, and got a 3rd email on May 20th saying the order had been cancelled because the items (fabrics to make face coverings) were no longer in stock. In the meantime, I kept getting email after email trying to get me to order more items for curbside pickup. No thanks.
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