I had bought a Victoria Beckham shirt at Selfridge...

I had bought a Victoria Beckham shirt at Selfridges. After wearing it 3 times the fabric had holes in both sleeves. It was only cleaned once at the dry cleaners and the holes weren't in the fabric after the dry cleaning. I had tried to contact the Victoria Beckham shop in Selfridges multiple times on multiple days (which in total took over 1 hour..) but never got to speak to anybody. I decided to take half a day off to go to the store in Central London. I had to wait for a very long time before I could speak to a manager. The manager was very arrogant and said that the damage was due to normal wearing but I had only worn it three times and had been carefull wiht it. After pursuing they took the shirt for a review and would come back to me. After 2 weeks I hadn't heard anything so I called customer service. I was friendly helped and they recommened to make an official complaint and I was going to get an email or call back within 48 hours. This is already 5 days ago and never had a call/email back.

28-11-18: After being in touch with customer service making official complaints it is now a few months down the line and still had no answer from Selfridges and don't have my shirt back.