My car needed a recall fixed so I called twice in ...

My car needed a recall fixed so I called twice in order to pick a day to fix it. First time, phone rang and rang with no one answering at 2pm on a Tuesday. Then when I finally got someone, he took down my information but never actually told me when my appointment was, so I had to call back the next day to double check. They asked if I could bring it by at 7am on a Saturday. Ugh. So I did. I spent 5-7 minutes waiting for someone at the service area to approach me, then 15 minutes waiting for (I guess) my appointed service guy. I was talked into paying $70 for an oil change by my mom (who was my ride home) which is insane, but having just moved to Phoenix, I haven't found a mechanic yet. He was nice, and said it should be done by 11am, 12 at the latest. At 3:15pm I finally called to check the status and he said that the car was done but I needed to pick it up by 4 when the close. Why wasn't I called?! So I rushed over and picked it up. They gave me quotes for all the work that needs done to it, (which I've already found a place that does it for 50% less) and I went on my way. Found out they didn't even take it back until nearly 11am...I understand service works in waves, but 7am is brutal when you're exhausted already. And it's common courtesy to call and update the owner on things, even if they're not done yet.

When I dropped off my car, service guy noticed I had a cracked headlight, but explained I haven't replaced it because my headlight still works. Just the casing is cracked from an altercation with a metal mailbox. And My light was working when I dropped it off. However, that night I noticed my headlight doesn't work now... Coincidence? Maybe. And they forgot to put my antenna on until I had to call them on Monday to complain about my radio not working properly. The guy had to check and tell me to look under my seat for the antenna and to out it back on myself. I would've done it if they had told me at pick up, instead of freaking out.

I guess if you need a service area they are local and decent. Just didn't exactly have the best experience to make me want to go back.