Jared Hendricks

Review of Hall Chrysler Dodge Jeep Ram

I leased a vehicle from Hall Chrysler Dodge Jeep R...

I leased a vehicle from Hall Chrysler Dodge Jeep RAM Virginia Beach in May 2017 that I still drive today. Here are the deceptive practices I experienced and trust me, I received the whole check list.

1) "You were just 1 point off of having Tier 1 credit." Now agree to these unfavorable terms.
2) *While negotiating* Salesman returns with lower payment number only to hide that all he did was switch the terms from 36 to 39 months. When I asked directly about it I received, "This is normal for 3 year leases.". Given the context, he was implying that all 3 year leases are really 39 months and that we had been negotiating 39 from the beginning.
3) Selling 5 year optional insurances on a 3 year lease. They check the 5 year box for you.
4) After agreeing on a price they then added "pretreated items that cannot be negotiated since they were already performed". Items such as nitrogen in tires, special coatings on the glass, special interior protection coatings and other ludicrous things of this nature.
5) "You will want additional environmental protection coverage because of all the jet fuel in the air." Nothing more to say here.

Towards the end of this process I was asked if I wanted the front license plate bracket/bumper guard drilled into the bumper or for them to not install it. My salesman said that he always asks this now because they had to replace a new front bumper for a previous customer that specifically requested this not be performed. I said do not install it and he came back 5 minutes later and let me know that they had already drilled the holes and installed it.

Just over a year into the lease I was reached out to with a 'one time special trade in offer' for my car to come get something new at this HCJDR in VB. For entertainment purposes I responded to get the figure. It was less than the agreed upon purchase value of the vehicle at the end of the lease. Insulting right? Considering there was still 24 months left in the lease. The offer was 61% of the cars value at that exact time and for fun the next day I went to a large 'haggle-free' competitor to get their offer. It 12% higher, just in case you thought repeating business here would be a good idea.

PROS: I have received good customer service from the staff that reaches out via email/phone periodically and the service center here. (Which included 2 free oil changes)

So if getting ripped off with a smile is fun for you then I would highly recommend you make it a day trip to this dealership. My salesman still works there so enjoy!