Jaime Scott

Review of Fenwick Inn

We booked a block of rooms way in advance as well ...

We booked a block of rooms way in advance as well as a large party in one of the rooms for 40 people to celebrate our annual family Christmas event that has been taking place for decades. The General Manager, put not only his staff but the reputation of the hotel in a very unfortunate position. My room was paid for on another card, however I was charged double on one card and then the payment was processed on the other card as well. This tripled the amount freezing up hundreds of dollars since we had 3 rooms.

I have worked in hotels and upper management in hospitality for 20 plus years and I have never felt inclined to leave a review as such.

We were served raw chicken not once but twice to a pregnant guest. While our party was still waiting for food they took our chairs for another party out of the room. Food came out one by one in the span of 2 hours, they had one bartender who was in the weeds so badly it took over 30 minutes for some of our party to even get drinks. Some never received their food. The lack of professionalism and disrespect to our group, which had multiple rooms some for more then a night was unbelievable.

This absolutely fell on the shoulders of Peter the General Manager who came in that evening but neglected to even acknowledge us or the primary contact for the group to apologize. He didn t bother to help his staff, he showed up and was gone shortly after. Apparently he is leaving on December 20th so he has checked out already, leaving the poor staff to fend for themselves with many groups of people angry and upset because of the lack of adequate staffing. They comped our meal for 40 people but due to how bad things were it really ruined the experience for our annual family gathering.

This was completely unacceptable and I don t need things comped. I would rather pay for the experience that I set out to have rather then be fed terrible food Or in this case nothing at all. The server was thrown into this and it was not her fault. She was set up for failure. This was a complete lack of leadership on all accounts and putting staff and team members in this type of situation is far from professional or acceptable. I would never leave my team in the middle of such a cluster and that is exactly what Peter did.

I understand the property is being sold and will undergo a transition. It is absolutely not okay to simply put not only your guests but your staff in such a terrible position. Requests were not handled adequately. I have hundreds of dollars charged on my card because their point of sale system isn t working properly. No one has any idea how to make things remotely okay. When you oversell the house or you are at high occupancy to have one person at the front desk is unacceptable. To have one bartender is unacceptable for a total of an expected 120 people. To have no help whatsoever is unacceptable.

I could go on and on but the final straw is that we found bugs in our belongings upon returning home. So I expect a call regarding my card being charged triple and not only should Peter apologize to his entire staff but to the guests as well. He booked these parties. He knew they were happening. He failed everyone and I don t blame the staff one bit. This is completely unacceptable and if I do not have this remedied in a timely manner I will update this review to reflect that as well.

I tried to speak with Peter today and he would not accept my phone call. Do not stay here unless you would like to bring lice home and salmonella. Unbelievable.