Not even worth one star! In this day and age I str...

Not even worth one star! In this day and age I struggle to deal with people who are rude and obnoxious, and detest even more liars.

I called this business on Monday, speaking to Maria in Sales, about Mulsanne, specifically discussing lead times and also whether bespoke colours were an option, as with Porsche and Aston Martin.

Explaining that I was away on business for 3 days, Maria said that she would post to myself a brochure which would comprehensively answer all of my questions. She even asked if anybody would be at my property the following day for them to hand deliver a copy. My response was "No" and I left it on the understanding that a copy was being posted.

Move forward to Friday ... 4 days later, and no brochure in the post upon my return. Called the dealer, and the lady answering the telephone apologised and said that she could either post a copy to myself or have one hand delivered. She was to get Maria to call me back.

Next, I receive a call from Paul Kempster, the character to whom I referred in the first paragraph. This person proceeded to lecture me, saying that I had visited a number of H R Owen premises in the past but had never purchased a car from them. Maria hadn't advised me of this criteria during our conversation, and had she made any reference to their being part of the H R Owen Group, I would have terminated the call there and then, as rudeness seems to be a trait specific to them.

I was then told "Do you realise that these brochures are really heavy? You are quite welcome to come to our showroom, configure a car and we could possibly give you a brochure at this time"

I DON'T need to "realise" anything. It is NOT polite to speak to a potential customer in such a manner.

I terminated my call with Mr Kempster and rang Bentley Motors direct, who were more than interested in this feedback, and said that the matter would be dealt with accordingly, before being more than helpful in putting me in touch with a more professional dealership