I believe their cost is strictly location, because...

I believe their cost is strictly location, because at least half their staff are rude, the hotel rooms don't come close to matching the size/quality, and they have lame rules like not being able to eat in the very large and not so obvious bar area with food from the outside. I understand the rule because they want people to buy from them, but they need to remember that they are in a hotel business, not a restaurant business. They could habe at least directed my family to an area we could eat our food, but we were not offered that. Their drinks and food are comperable to the price and were good.

Their hotel is also very large with no real directions. They have a map, which I was not handed when I arrived. So I had to wander frustrated to an entirely different tower of the hotel and made my way through sections I wasnt quite sure I was supposed to go to.

The room had little issues I thought made the hotel not really worth it. The AC was either not enough to keep you cool, or too much and youd wake with yiur hands and face cold. The bathroom door pretty much had to be forced closed to be locked. They have a rewards system where if you skip room seevice for 3 days you get 500 points. My tag fell off every time I entered and exited the room and I would fine it randomly on the floor when I was returning from being out.

The hotel also has a strange window design where a "bottom" window can be opened. It is a very large window and there is absolutely no safety feature so parents be cautious with your kids and warn them away.
.........
On the brighter side, the views are nice. The gym and pool are nice. The light display at night and proximity to the street car and convention center are really nice.