I have a called and ask about my mattress warranty...

I have a called and ask about my mattress warranty and was told they have send me paperwork to fill out but I haven't received anything. I called again and gave them my address again and still no paperwork. Now how long do it take to receive it. I'm calling again tomorrow and maybe they can email me the paperwork let's see how that goes or maybe they will call me after they read this.I just want them to honor their warranty.