Made an appointment over the phone, dude was super...

Made an appointment over the phone, dude was super cool, we had some laughs. When the day came everything was off to a great start, until hunger set in. I bought a honey bun from the machine that was stale :(. I had a longgggg wait, over TWO hours and I actually made an appointment. After the second hour spoke to a service guy and told him don't even worry about cleaning the car i didn't not have the time. Later I noticed my keys on my reps desk and could not find him. I was told that my rep was out to lunch and that that was the hold up for my keys. I guess that was policy but, truthfully after 3 hours i didn't care who gave me keys I just wanted to leave! My car is still under warranty so there was so payment needed. As a result I missed my next appointment, smh! Needless to say I will find another dealer, it just sucks that this location is so convenient coming from The Woodlands.