My experience with this Dealer's maintenance depar...

My experience with this Dealer's maintenance department has never been good, the only reason I come back is because of the lifetime warranty. Even then I have contemplated forfeiting the warranty just so I don't have to go there any more.

Issue 1: Diagnostic fee vs warranty deductible. If the repair is not covered then I have to pay $136 diagnostic fee which is ridiculous considering most places do a complete inspection for free. If the repair is covered under the warranty it is still $100

Issue 2: I took my car to them right before vacation for check up/routine maintenance. After picking up the van 30 minutes later check engine started going off. Took it back to them and it was misdiagnosed the first time, ordered the wrong part the 2nd time, and long story short vacation was delayed by 5 days due to their mistakes

Issue 3: Called and arranged to have someone come pick up at 5pm to retrieve my car, no one showed. Called and inquired and assured me that someone was on the way, no one came. Called again and said that their driver wasn't reporting in. I ended up calling my friend to give me a ride so I could get there before they closed after trying to work it out over the phone for 2 hours. Gave me a free car wash for the trouble...hooray...

Issue 4: Service advisor called and reported what needed to be done, I declined a few unnecessary things that I could do myself. When I arrived they had done the things that I declined

Issue 5: I was just there last month and their invoice system was down so they couldn't provide a detailed report of what work was done. I asked to have it emailed once it was back up. I have called twice & emailed twice since then with 0 return responses

Overall this place has terrible customer service, slow work, and is WAY over priced. I would not recommend this place to my worst enemy.