I had very high hopes for my first experience at J...

I had very high hopes for my first experience at Joseph Anthony's, especially since I was going to the flagship location at Glen Mills. My friends have continuously told me how great their experiences have been. However, mine was nothing special, and I would consider it sub-par to massages I have received at other establishments in the past. First, there were oil stains all over the sheet I was laying on. When I brought this to the attention of my masseuse, she ensured me that the oil stains were not unusual because they use oil during the massage. Since she was a second-tier masseus I thought she must know. I guess that's understandable, but I thought at a place like Joseph Anthony's the expectation was higher? I was considering asking to be moved to another bed but the masseuse acted like it was so normal and I didn't want to be an inconvenience, so I just let it go. Usually, when I have gone to "Hand and Stone" or a private masseuse, I have not noticed multiple oil stains. Maybe the room was dark already or maybe the stains were just not there. In addition to the oil stains, there was a hard white substance near the top of the sheet, similar to carpenters caulk. I decided to just scrape it off and try to enjoy the massage. Overall, I thought the massage itself was good. However, I requested the essential oils, but the oil I had smelled pretty bad, similar to olive oil. Maybe that's how the essential oils smell, but when I was checking out I realized that I was not charged for the essential oils, so now I just have a gift card worth $5, or the cost of essential oils. I also thought that the masseuse usually does the upper chest in a full-body, but I could be wrong or the time could have just run out. The warm towels in the massage were definitely a plus! I also enjoyed the amenity of given a robe and sandals and having the before and after room to sit in! There were a few amenities I wanted to use, but because of covid, I understood why they were not available. I have continued to tell my friends about my experience and they have ensured me that my experience is not normal and their experiences have been great. Based on the reviews on google, there are other clients that have loved their experience. I am just wondering why I didn't have the same experience? I don't plan on returning in the future, but I figured I would take the time to write the review in case it could benefit future clients.