My family went for the annual Balloon Festival. Wi...

My family went for the annual Balloon Festival. Wish we had not. If you think this is a premium resort, you are wrong. If you think the photos online are representative, you are wrong. The room was dirty, the staff was cold and uncaring, and the experience was less like the Biltmore and more like the Holiday Inn. All of this would have been acceptable if the price point was more appropriate. Sadly, we spent too much and got too little for our money. Avoid.