I have given this place several opportunities to b...

I have given this place several opportunities to be my new garage, but they refuse.
I first went to this dealership to purchase a new car, once my budget was ignored and I was called "hun", I left.
I ended up buying a Ford, so with a recommendation, I thought I would give their service a try. The first visit was to check my brakes because I was uncertain they were done correctly. I also mentioned I had a warranty so if they noticed any work that might be covered I might be interested in having that done. Brakes looked fine except for the "pins" were swapped sides. So I had them fix that incase that was what was the issue. They also mentioned that my calipers needed to be done, and back brakes. But nothing was covered by my warranty. I was told none of that work was covered by my warranty. Not "probably not", not "most likely not" he said no like he checked. Well I did check, and calipers are covered. So I go in for my oil change when it's due, I schedule my appointment with a different service advisor, a woman, and tell her I have no interest in working with the other advisor because he has no interest in doing his job. She then informs me they have to record a or documents about my warranty. I explained I was unaware of that and that only makes the other adviser's behavior that much more egregious. I provided her with all the information. She calls HOURS later, most of the day later (remember this is for a scheduled oil change) that because the pin work was corrected I would have to take it to the dealership I purchased it from to have the calipers fixed, because they didn't fix them right. So the break pins Tony Betten and Sons fixed are preventing me from getting my calipers, that have yet to be touched, replaced. That's what they told my warranty. Luckily I got a quote for the calipers the same day I had the brake pins switched and hopefully that will be enough to prove CNA that I didn't have any work done on them yet and that they were lied to. I'm not sure if this was done out of malice or ignorance, not sure which would be better.
Out of desperation with the holidays I scheduled another oil change, which I missed, so I scheduled another. This appointment the text reminder said a different time from what I had in my planner, so I went to adjust the appointment, but ended up canceling thinking talking to someone would be a better way to get help. I talked to someone and was transferred to a service adviser's machine and never heard from them again. I understand its around the Holidays but a phone call should be returned in more than a business day's time.
I will never be so desperate again that I even try to use this shop to check my fluids. They talk down to woman, I'm pretty sure its policy not to greet customers until they have to stare advisors down for them to finish their personal conversations, and they lie to not help you. Its amazing this place is not only open, but so busy. Not sure why I couldn't get help or service that was needed, but hopefully they learn from this review and do better.