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Review of Mount Nittany Medical Center

Have spend over 10 hour by calling the billing off...

Have spend over 10 hour by calling the billing office over 30 times for a bill. The staff in billing office sometimes said the insurance company denied to pay for my bill, with others saying the insurance paid it but took the money back. They kept on asking me to pay the bill of $1311 and said could give me a discount. But the insurance told me that they have already processed and paid this bill long long time ago, and my responsibility is just paying the deductible and coinsurance of $312. The lady from Aetna also give me a phone number, telling that if the people from Mount Nittany Medical Center (MNMC) still say the insurance doesn't pay for anything, just give that number and they can help me to explain. But when I told this to the staff in the billing office from MNMC, she simply said this is final, and they cannot call insurance anymore and the only thing to do is asking me to pay for the bill of $1311, because "You don't have insurance coverage", even I told them the policy number on my statement is not the one I provide to them. I am a graduate student from Penn State so I have the insurance provided by PSU.

Finally I got help from one representative from Aetna and she called the bill office. Then the bill office admit the insurance had already paid for the bill long long time ago and they will give me the statement with right amount.

No comments here, just want to share my experience. The take home message is: Please consider that if you have enough time to deal with them before scheduling a doctor visit:)