I stayed here for my honeymoon. I would not recomm...

I stayed here for my honeymoon. I would not recommend to anyone or return.

Pros:
1. the property is beautiful especially the spa pool.
2. We got a surprise honeymoon cake which was a great surprise.
3. There is a free shuttle bus that runs every hour until 5pm for pick ups/drop offs into town.

Cons:
1. on the first night I woke up screaming because I could feel something crawling on my face. When we turned on the lights we found close to 10 flying ants in the bed and in the bed. The front desk offered to do a treatment in the room which they did and it helped. On the last night we found an ant in our bed (I understand given the area of the hotel that these kinds of things happen - for example the ant in the bed or 1-2 flying ants wouldn t have been a big deal but there were a lot and we did not enjoy being in the hotel. We felt like there were also many geckos in our room with one making very loud noises every night. I just feel that for the price we paid and being a 5 star hotel this shouldn t be happening. We went to relax but were unable to sleep through the night. We complained several times and were finally offered a free ride to our next hotel as compensation. The first few times we complained the staff didn t seem to care and told
Us there was nothing they could do for us.
2. The customer service in general wasn t great. For example, when we were checking out they charged us for a water bottle that we never drank. When we inquired about the charge they told us the bottle in the fridge was leaking/cracked so they billed us for it.
3. There s only 1 outlet in the room which makes it difficult to charge things since you can only do 1 at a time
4. The food in the buffet is a 0/5. Not only is it extremely bland with limited choices, it s also very overpriced. We paid 80 Canadian dollars for 2 people when food outside the hotel is a fraction of the cost. We made the mistake of eating here the first night. There s so many cheaper, better tasting options off the resort.
5. We had a pool vila, however the pool is so small you can t swim in it. The most you can do is sit in it and we didn t feel it was worth the extra cost.

Again, we paid a lot to stay here and we were hoping for an amazing relaxing stay and found the service and room was lacking.