I've stayed here for years, it is an absolutely be...

I've stayed here for years, it is an absolutely beautiful Hotel. However, guest service has really gone down the toilet. I feel like most of the front desk, management and reservations employees feel they're doing you a favor to wait on you or answer any question. 5 years ago I was dedicated to this hotel, now I stay between here, the Omni, or the Chateau Lemoyne. Rates are often through the roof compared to many other hotels in the area.