James E

Review of OpenTable.com

I've been here twice. The food was excellent both ...

I've been here twice. The food was excellent both times. On my last visit the service was very poor, however. We waited 30 minutes for our table despite showing up on time for our reservation. The server was OK but overloaded and not very accommodating. They brought a very dirty fork to with the desert. OK, that can happen somehow, but then they had a huge attitude about replacing it (how dare we complain about a fork that was recently eaten from at another table). For the late table, the mediocre service and the dirty fork there was no acknowledgement other than an automatic 20% tip on the bill, plus SF surcharges.