Marius Milner

Review of meyer appliance/kitchens by me...

TLDR version: great sales experience but their ins...

TLDR version: great sales experience but their installers chose a terrible electrician. Get your own electrician.

In September 2019 I needed to upgrade a dying kitchen range. Mustafa at Meyer helped me understand my options based on my requirements. He also freely pointed out the negative aspects of each option. No pressure, just the information I needed. I ended up buying from Meyer and the appliance is great.

As part of the installation the Meyer crew needed to add a new outlet to an existing electrical circuit. They arranged for a contractor to do this the same day as the installation. No problem.

Everything was fine for 6 months at which point the oven stopped working. I called the manufacturer for warranty service and after a month waiting for them to be available they traced the problem to the electrical outlet. An electrician came out, tightened a loose screw, didn't charge me, everything was fine again.

6 months later the oven failed again. I knew to check the voltages on the terminal block in the oven, they were fine so again I called for warranty service and again had to wait a month. This time they agreed that the oven was getting power properly, but nudging the power outlet could make it stop working.

I decided to replace the outlet myself. I got the exact same make and model and saw in the instructions that the wires need to be placed in a channel, then a clip goes over them and a screw tightens onto the wire to lock everything together. This had not been done originally by Meyer: their installer had put the wire next to the screw so that it was only loosely held in place. This resulted in an unreliable connection, wasted time from an already overscheduled technician, and could easily have resulted in a fire, which thankfully it didn't. Also I had to go without an oven for 2 months.

By all means buy an appliance from Meyer, but do not trust their installers to contract out any electrical work.