Incompetent! 0/5 if I could!

Incompetent! 0/5 if I could!
Absolute joke and abusive to people who are reaching for help during a pandemic!

They made my husband wait over a month for intake only to have 2 other random patients be on the call and forced them to say their first and last name, personal phone number, if they registered to vote and disclosed who each patient was going to be working with!!!!!

That is a clear violation of confidentiality!

They NEVER informed him that his SCHEDULED appointment would be shared with two strangers!
What was the point on making him wait over a month if calls are shared anyways?

Oh, and good luck trying to get anyone to take accountability since apparently no one works with anyone in this mess they call mental health services, but they also lie through their teeth after ignoring a simple question...."Why wasn't my husband informed that it would be a shared call?"

The answer, in case you are wondering, is because COVID.....yep the breach of confidentiality is because of Coronavirus. Wow. Just wow, make us wait over a month so two random people can now know that my husband is working with so and so and here's his number!

On top of that nonsense they read him incomplete rights AND called him Stacy!!!!

Who the hell is STACY?! How do yo screw that up!

As far as I'm concerned this place needs to quietly go out of business so they can't do anymore damage.

I rather listen to an unedited, uncut 15 minute Nickleback song than deal with with confusingly low intelligence of these "people".

Oh and FYI, DON'T bother trying to talk with a Supervisor. She'll hang up on you!