Cyrus Jahani

Review of Mercedes Benz of Miami

HORRIBLE EXPERIENCE! Went there for service WITH a...

HORRIBLE EXPERIENCE! Went there for service WITH an appointment took an hour to just check in, that s not the problem thou! The next day after, service engine light turned on. went back at 11am to get the car checked and they asked me to take seat and someone will take a look at the car, i checked after 1hour and the service manager said he is too busy right now and technicians are working on the car, then 3 hours later after I checked again he said the engine is hot, we can t check it now and you have to wait a couple more hours! Then i asked for a loaner and they said we don t provide loaners ( such a shame for a huge luxury brand facility to cut corners like this) then they offered to drop me off with a shuttle!!! Or i need to wait a couple more hours, I don t know service manager said. As i needed my car for many reasons i waited an hour more, service manager came to me and said they reset the engine light and drove the car for couple miles and it didn t turned back on (that s how they fix issues probably, deleting the alert instead of resolving it) and after 5 hours of wasting my whole time and day the technician brought my car back and said the same thing there was 2 codes which was weird so we deleted them and hopefully it was a one time error . I checked the mileage on the car before and after and no one rode the car to test!! Right when i drove out of the facility a couple blocks away engine light turned back on!!