Its a great location , but overall they need to im...

Its a great location , but overall they need to improve the experience a guest has while staying in the hotel. 10 minutes after checking , staff barged into my room and after seeing me in there rushed out apologetically. They don't have coffee makers, when I asked for it it showed up an hour later. They key didn't work during my first night stay, and when I went down to get it fixed I had to get in a line and show an id to get the issue fixed. The staff was totally unapologetic and seemed like they do it all the time for guests.
Finally an hour before checkout time staff member wearing scrubs made me open my door and asked "you are checking out right?".
Well yes I am maam, I made the reservation and I know when to show myself out.

If you are here, please lock and bolt your doors.