Vitena Gestwa

Review of Westin New Orleans

Hotel view and room are clean and nice - but that ...

Hotel view and room are clean and nice - but that s about it.
The staff can learn a lot from cheaper hotels of their chain, when it comes to service and a warm welcoming. Because I didn t feel welcomed at all.
We had a suit, which again was nice - we asked for one, that overlooks the Mississippi. We were told, there is non available - the whole hotel being empty and having 35 suits available - I HIGHLY doubt that. We were not informed of pool/gym opening hours. Being an ambassador member, I am used to get a little treat as a welcome - like fruits or something - in this hotel I felt close to an intruder. No water, no information, no nice tone - to me, not a hotel I can recommend or ever book again.