P ZK

Review of London Marriott Hotel Regents ...

The worst hotel experience ever.

The worst hotel experience ever.
Where do I even start. From check in I was disappointed with the staff, receptionist took the payment up front and gave me key to the room she haven't told me which way my room was, what time was breakfast served or anything about facilities in a hotel. I had to ask other guests for directions to my room. Once I got to room disappointment continue, room was accualy bigger than I expected but was so dark and silink was so low that I felt claustrophobic. It only got worst after that. Only reson I book that room was the bathtub, there's was no bath only shower. When I tried to contact the reception to my surprise I realised that phone in a room was only conected to the restaurant and not to the main reception. At that point I dicided to go for swim. To find the swimming pool I had to ask the other guests once again for directions. once I got to the swimming pool I was told that I cannot use it as is was full and that I would have to come back later. Later that day I went back to swimming pool just to check what I was missing. And I wasn't missing much. Swimming pool was very small and shallow, it's way to small for adults. After my horrible experience with the hotel I thought that at least I could get good night sleep, once again I was wrong. when I got in to bed I realised that pillows, duvet and mattress protector was filled with duck feather which am allergic to. I tried to contact reception once again form my room with no success. I was forced to go down to reception, receptionist told me that she will TRY to find non feather bed lining ( I'm not sure what she meant by TRY to find) But almost 1 hour later finally staff member came with non feather bed lining. I end up changing bed lining myself and I wondered why I stayed in that hotel. It was the worst hotel experience in my life.