Jason M

Review of The Cooler

I had the cooler company out to my business and I ...

I had the cooler company out to my business and I am very disappointed with the service. I explained that I had a water leak from my swamp cooler and that it had stopped cooling suddenly. The technician who arrived informed me that I needed to replace the entire unit because it is "very old". That's it. It's old. I wasn't satisfied with this explanation, so I asked more questions that the technician seemed to not have any answers for. I paid the $159 "diagnosis" fee that the technician demanded, even though I didn't feel my questions had actually been answered. I then called another company for a second opinion. About 15 minutes after they arrived I was informed that the water pump was bad and a hose was damaged, which caused the leak and damaged the pump. I approved the repairs which were completed within 45 minutes, and my cooler is up and running GREAT for less than $50 in parts.

I hired this company under the assumption that I would be dealing with a professional company who knows their trade. What I experienced was the complete opposite. Based on my experience I would definitely NOT recommend them.