K Fishman

Review of Back Bay Veterinary Clinic

We were sad that we couldn't go to Heal Vet clinic...

We were sad that we couldn't go to Heal Vet clinic in Watertown due to long wait list times but were happy when we found Back Bay Vet from a recommendation through a friend. They are a well organized group especially during COVID and communicate to your before, during, and after the appointment. I loved that I was able to actually speak to the vet while they were with our puppy and ask lots of questions without feeling rushed or inferior. The app makes things easier to schedule and coordinate but it definitely needs some work/updating when requesting appointments for a smoother process.

I do also like how I can text the office from my cell phone which is super convenient!