My wife has been waiting more then a year for "a l...

My wife has been waiting more then a year for "a letter" oking her to work.. absolutely HORRIBLE RUDE COLD HEARTED customer service. Most unprofessional establishment I've ever delt with.. after waiting an hour or more on hold several times No one can give any answers! This place needs to clean house and restaff. We have children to feed we need answers! PLEASE!