Johnny Woods

Review of City of East Point

I had to go through customer care in order to turn...

I had to go through customer care in order to turn service in at property. Brought all things the dfirmsnand documents listed - including the one form of picture ID listed as required on the form. After taki g a ticket and waiting I am told I need another formm of identification (not listed in for..) so now I have to drive home and ce back to take another ticket and wait. Please update the inconveniences customers. I have a car and live close byor had to take marta mr Uber and pay?

Update: asked to speak with someone about the form but by the time they had corrected it - witch is great, however, the manager pretended the form had always asked for two documents. I said we could pull the form I had just submitted if he doubted what I was saying. It felt to much like a twilight zone moment at this point so I just got out of there and didn't push it. Lesson learned - don't complain to a buracrcy because it doesn't care - even if care is in the title.

Of course everyone there isn't necessarily like that and maybe it just wasn't a big deal.