Customer Service is not good. It doesn't seem lik...

Customer Service is not good. It doesn't seem like anybody there knows what's going on. Getting this thing set up was a nightmare and one issue after another. The sales guy was terrible and after he sold us he left MRC. The machine (Xerox) is the worst I've ever had and I've been an office manager for 23 years. It's not at all user friendly but that's the least of the issues. Would not recommend MRC or Xerox machines. Now MRC is charging $15 for 'freight' to send out one toner that is part of our contract. Wow.