Chelsea Oglesby

Review of The Ritz Carlton, Pentagon Cit...

The customer service cannot be beat at the Ritz Ca...

The customer service cannot be beat at the Ritz Carlton. The staff went above and beyond to make certain that we had a nice, relaxing stay. The one downside is this particular hotel is undergoing construction. We were on the 12th floor and heard lots of noises and requested to be moved. Unfortunately, the room they moved us to had no A/C. We ended up getting this issue resolved and were treated to lunch at their restaurant for the inconvenience. The price is reasonable (booked through Expedia), but it's certainly not the nicest Ritz Carlton. The overhaul is needed!