Jacob Svare Review of Morrie's Automotive Group
Overall, the company is okay. I am happy with my v...
Overall, the company is okay. I am happy with my vehicle and the Buy Happy program. I was a little disappointed in the service department. The guys behind the counter are pretty good and communicate well for the most part. The service to my vehicle is the reason I cannot give more than 3 stars. First, I went in for an oil change, had an appointment set, and somehow they had forgotten about my car even though is was sitting in the service department and I had check in with them. It took over 3 hours to be completed. Once again, the guys who handle customers were very kind and helped me out when I asked what was taking so long. The second thing that I had to go in for was with my gas tank and check engine light. I had an issue, they thought they had the problem handled, ordered a part, and then installed it. I received a call that they were done fixing it and to come pick it up. I checked to see if I could take gas and the problem was still there. I am not upset that it wasnt fixed right away, I was upset that whoever installed the piece did not check to see if everything was in working order before he declared my car complete.
Sales is great, Customer service is good, and the service was okay at best.
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