Chris Groobey

Review of MacMedics

I used to be a big fan of this company but no long...

I used to be a big fan of this company but no longer. Maybe they are too busy, maybe it's Covid stress, I don't know, but whatever magic they used to have is gone. In June 2020 I bought a refurbished iPad Pro from them. It included a 90-day warranty. Of course on the 93rd day the iPad died. For this I paid $1000, now I have an expensive brick. Maybe that's just bad luck but when I called them this morning to get some advice on how to repair, they could not even find the iPad because they had recorded the wrong serial number (or maybe they sold me someone else's iPad?). Really frustrating and expensive experience, nothing like being told the item you are holding in your hand does not exist in their system. Bottom line is they can probably still repair your broken phone screen but don't buy a refurbished item from them if you want it to last beyond the (short) warranty period and definitely don't expect them to actually keep track of what they sold you and be willing to help in the future.