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Arny Raps

3 years ago

I came to Lauderdale infinity with my girlfriend a...

I came to Lauderdale infinity with my girlfriend and my father to look at a bmw. We were greeted by Rufus, who had us waiting for about 25 minutes before we were seen. We took the car for a test drive, and everything was going fine. When it came time to negotiate a deal (in cash) for the full price of the car, Rufus initially lied to us and told us there were no negotiations. After threatening to walk out, he made two trips to the sales manager and eventually told us the best he could do was $500 off the car. My father countered by offering to buy the car for another $250 off, which was about the price of the dealer fee that Rufus could not explain the purpose of. He told us If I was buying a car here I would have to pay this too. Rufus let us walk out over $250 dollars, and proceeded to call me the next day to ask if we could spend the $250 today. His attitude was poor, and he did not want to accommodate us as a customer or even act like he cared. He was rude, condescending, and the sole reason why I will NEVER consider doing business Lauderdale infinity again.

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