Kyle Simmons

Review of Fairhope Bicycle Company

I have been looking at upgrading from a hybrid to ...

I have been looking at upgrading from a hybrid to a road bike. I have visited a few shops in Baldwin County and my experiences were less than desirable, based off the lack of willingness to truly explain differences and options. I walked into Pro Cycle and Tri expecting the same experience, thinking nobody wanted to spend time with a newbie. I was 100% wrong. Katie spent an hour with me explaining different options and helping me, by understanding what I truly wanted to do with cycling. She didn't pressure me to try and buy today, like other shops have tried because of limited supply. Instead she worked with me and gave me facts to think about. I didn't make a purchase today, but I will definitely be back there within the next two days to buy a new bike. Customer Service is what earns and retains customers and it looks like they truly understand this at their shop.