My family pays high premiums for "high speed conne...

My family pays high premiums for "high speed connection", so why is it that my family is not able to stream movies from netflix, iTunes, google Play, Hulu? Why is it that anytime I want to watch anything online I have to say "it probably won't work because the internet is extremely slow". Probably the biggest questions is why haven't we switched? Because there are no other internet providers in this town - except you, and knowing this you gouge the people of this town with your crappy service. Every weekend I look for other internet providers hoping that we can get out of your clutches. I hope that day come soon so I can ditch you. Or maybe, just maybe you can provide your customers with something worth while.